CAPTAIN SPARROW

OFFICIAL WORK MANUAL

[ DRAFT: 2025-09-18 ] — [ REV: 25.09.18 ]

"This store is not a big ship, but a small boat designed for one-crew operation.
Every crew is the Captain."

💰 Duty & Wage Policy

The Pirate Life Attitude

Our objective is to establish a stylish and unique liquor store. We employ the most exceptional and dynamic workers.

  • One-Crew Operation: You are the officer, boatswain, engineer, clerk, and steward simultaneously.
  • No Idle Time: Do not just wait for customers while watching videos or reading magazines. There are enough jobs to be busy even if there are no customers.

Wage Regulation (The 25 Cent Rule)

Our company values punctuality. Your attendance directly affects your paycheck.

📈 Wage INCREASE (+$0.25)
If you arrive on time for every shift in a two-week pay period, your wage increases by $0.25 until hitting the ceiling.
📉 Wage REDUCTION (-$0.25)
If you are late or call out even ONCE during the two-week period, your wage is reduced by $0.25 until it reaches minimum wage.

Resignation: Must provide 14-day notice. Penalty for failure: $200 deducted from final payroll.

🧹 Routine & Maintenance

Customer Service Priorities

  1. Eye Contact & Smile: Prioritize this above all else.
  2. Watch & Recognize: Ask for ID/Membership before they roam if suspicious. Most shoplifting happens due to lack of attention.
  3. Secure Store: Never leave the counter when a customer is present.

Cleaning Duties

Maintain cleanliness and organization throughout the store.

  • Merchandise: Use a Swiffer to remove dust from merchandise at least once daily.
  • Shelves: Dust with Swiffer. Use wet towel for stuck glue/dirt.
  • Floor: Vacuum/Sweep without blowing dust. Mop as needed.
  • Outside: Sweep trash, shovel snow, spray snow salt.
  • Deep Cleaning: Follow the "Total Shelf Cleaning System" map to complete deep cleaning of all shelves once a month.

Product Handling

  • Six Packs: Create from 30-packs if needed. DO NOT charge 6-pack price for a single can!
  • Ice Bags: Make ice at night (cheaper electricity). If plugged in at night, leave a note for morning shift to bag it. Do not use surge protector strip for ice maker.
  • Cool Product Display:
    • All products must have price tags.
    • Face front. Shooters face cashier (except front one).
    • No empty lines. If out of stock, put a "Skull" item on the shelf to mark it.

☀️ Opening Store Checklist

🚨 ALARM WARNING: You must disarm the alarm within 60 seconds of entering!
Disarm Security: Enter code 9997.
Cancel False Alarm (if needed): Call Security [PHONE] with code 4566. (Failure costs $200).
Power Up: Turn on Breaker Switches (Red labels), Main Light, POS PC, Police Light.
Open Register: Turn on PC (Pass: 9997). Count Cash Drawer & Reserve Bag. Input in system.
Start Day: Turn on "Morning Music". Check Message Board.
9:59 AM: Turn on the OPEN SIGN.

🌙 Closing Store Checklist

Pre-Closing (2-3 Hours Before)

  • Empty trash cans. Replenish inventory.
  • Clean floor (Vacuum/Mop). Tidy desk.

Closing Time (1:00 AM / 2:00 AM)

Never close early. Do not turn off the sign before the exact time.
Last Call: Allow customers running towards store to enter, but LOCK door immediately after.
Secure Door: Lock front door. Turn off Open Sign. Hang Closed Sign.
ATM Batch: Enter-Clear-Cancel-1-2-3 (Pass: 090357) -> Select "ATM" -> "Settlement". Clip report.
Cash Register:
  1. Drop extra cash (Leave: 20x$1, 14x$5, 5x$10, 7x$20).
  2. Confirm Change Reserve Box total.
  3. Close C/C Machine (Batch) to get total.
  4. Enter totals into POS and "Calculate". Print Till.
Power Down: Turn off designated lights/signs. Turn off Bathroom fan. Turn off PC and Mouse.
Security: Turn off Camera Display. Turn on Police Flashlight.
Arm System: Push #3. You have 60 seconds to leave.
Final Check: Confirm door is locked.

🖥 POS Operation

Discount Rules
Liquor: 10% (Case)
Beer: 7% (Case)
Tobacco: 5% (Case)
Damaged: 10% or $0.25 off
Refunds
Tobacco/Alcohol: No returns by law.
Exceptions: Wrong item bought immediately, or damaged by us.
"Negative Quantity" = Returned.
C/C Machine
"Due" = Not paid yet.
"Void" = Cancel before batch.
"Refund" = Cancel after batch (Call Manager).

Membership & Photos

Goal: Prevent public drinking and shoplifting. Boost sales via the point system.

  1. Notify the customer: Clearly state beforehand that recording ID information and taking a photo are required.
  2. Enter ID info: Input the details accurately (Name is crucial).
  3. Take Photo: Capture the customer's face.

Item Code Cheat Sheet (No Barcode)

  • 4344: Agave Syrup
  • 2596: Foot
  • 747: Ice Bag
  • 630: Real Lemon
  • 716: Real Lime
  • 3362: POP Tart
  • 733: Ritz
  • 2125: Pirates Flag
  • 889: Rose
  • 2723: Tootsie POP
  • 616: Wine Opener
  • 3027: Grocery Bag (solid)
  • 4191: Gold Skull Apron
  • 4385: Pirate Tumbler
  • 2456: T-Shirt

🆔 Compliance & Law

Strict Sales Restrictions

Target Action
Minors Check ID for anyone under 30. Check ID for cigarettes too. Beware of AMCO decoys.
Intoxicated (Drunk) Refuse sale. Signs: Strong smell, unsteady walk.
Public Drinkers Do not sell to people known to drink on the street. Community council requirement.
Beggars/Solicitors Do not sell to individuals standing on street soliciting handouts.
$1 Shooters Prohibited single sale. Min price $1.50. Sell 2-for-2, 3-for-3.

🛡 Security & Emergency Protocol

🚨 Robbery

Priority: YOUR SAFETY.

  • Give them everything they want. Do not resist.
  • Call police immediately after they leave.

🕵️ Shoplifting

  • Prevent if safe to do so. Never physically confront if they run.
  • Bonus: If you obtain an ID picture and we successfully sue, you get $20.
  • Procedure:
    1. Record exact time and camera numbers (e.g., Cam#1, 6, 4).
    2. Backup video from security server to USB.
    3. Move file to "Evidence" folder on laptop. Rename: YYYY-MM-DD_YourName.
    4. Add face picture to "Blacklist" on OneDrive.

⚠️ System Troubles

  • Internet Down: Restart modem (White button, wait 5 sec). ATM will fail, but C/C machine works via phone line.
  • POS Frozen:
    1. Disconnect/Reconnect USB.
    2. Restart POS App.
    3. Restart Windows.
    4. Last Resort: Call Owner (Siri). Open "Team Viewer".
  • Cash Drawer Stuck: Use key. Check receipt printer connection.

✈️ Bush Sales (Isolated Villages)

Sales of alcohol packages to isolated villages via air cargo.

  1. Order: Record customer name, phone, address. (Or refer to Owner: 907.306.6241).
  2. Pickup: Get order envelope.
  3. Process: Charge Credit Card via POS.
  4. Pack: Make package and Print Labels.
  5. Report: Inform ABC Board via web system.
  6. Ship: Deliver to airport. Keep all documents as evidence.

📞 Contacts & Supplies

Important Numbers

RoleNamePhone/Contact
OwnerSirius Fujimoto(907) 306-6241
OwnerHyesugi Fujimoto(907) 947-4773
SecurityGuardian Security(907) 274-5275 (Code: 4566)
Emergency (Friend)Hirotoshi Inoue(907) 346-xxxx
Building MgrClif Burnette(907) 229-xxxx

Passwords & Codes (CONFIDENTIAL)

  • Wi-Fi (Spot): captainsparrow / 9070116241D
  • Wi-Fi (Captain): 9070116241D
  • Security Camera: pppp1111
  • ATM Pass: 090357
  • Strapping Machine (Grainger): captainsparrow / CaptainSparrow1100$
  • DNS (Namecheap): fuji31 / ******

👔 Manager's Affair

Philosophy

Love and Forgiveness: Forgive yourself, circumstances, and workers. Read Peter Drucker.

Goal: Keep store open 365 days/year. Monitor cameras to ensure attendance.

Administrative Tasks

  • Hiring: Use Indeed.com. Check criminal history. Interview quickly.
  • Training: Use this manual. 7-day attendance check before full training.
  • Banking: Monday & Friday. Deposit cash. Refill ATM $20 bills.
  • Inventory (VR): Check every item. Finalize VR (Owner/Manager only).
  • Pricing: Cost / 0.7 (Liquor), 0.75 (Beer), 0.85 (Cigarette).
  • SQL Server Setup: Port 1433, Enable TCP/IP, Add Firewall Exception.